The Technology Solutions Technician I is responsible for supporting customers by efficiently and positively delivering services related to Caterpillar technology product and services which plays a key part in expanding the digital footprint of Blanchard Machinery.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results.  Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Perform Product Link hardware installations, repairs and upgrades as requested by customers.
• Perform installation, repair and upgrades on other technologies as required which can include Product Link Hardware, VisionLink, Minestar Hardware, Cat Command, Cat Command LOS, Cat Payload, OEM Telematics, Cat Grade Control, Trimble Grade Control, Cat Detect, Machine Security System, VIMS, PLE Certificates, etc.
• Perform ECM firmware updates on machines as needed.
• Inspect safety devices and report inoperable conditions.
• Prepare accurate and complete service reports timely.
• Prepares and maintains parts requisitions, time records, parts returns and warranty returns.
• Provides service reports, product status reports, and inspection paperwork to customers as work is performed.
• Knowledgeable in the proper startup and shutdown procedures of CAT equipment.
• Follow all documented Technology Dept processes and guidelines.
• Flexible to work afterhours when needed to meet customer needs.
• Maintain service truck with minor repairs, service and maintenance of equipment carried on the service truck.
• Performs other duties as assigned.

• High School Diploma or equivalent required. Associate or Bachelor’s degree preferred.
• Minimum of 3 years’ experience working on heavy equipment is required.
• Must have a complete set of tools capable of working on heavy equipment.
• Knowledge of troubleshooting techniques and proper repair procedures is required.
• Must be able to read and interpret electrical and hydraulic schematics, operating and maintenance service manuals.
• Organizational and time management skills required.
• Ability to set and keep priorities and professionally handle the stress associated with dealing with a fast-paced industry and time frames.
• Must be a Team player that is enthusiastic and hard working with the ability to complete work with minimal supervision.
• High degree of interpersonal skills with excellent written and oral communication skills is required.
• Must possess the personal discipline to establish the proper image as a representative of Blanchard with the ability to meet and work with the customer in a professional manner.
• Must have the ability to work with a diverse mix of communication devices including but not limited to iPhone, iPad, laptop, Communications Adapters as well as the software programs loaded on to them.
• Must possess a valid S.C. CDL driver's license with less than THREE moving violations in the past three years.

 Working Conditions

• The physical environment requires the employee to work primarily outside in heat/cold, wet/humid, and dry/arid conditions.
• Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
• Requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Physical use of a broad variety of tools and machines to maintain, troubleshoot and repair equipment.
• Must be able to lift varied weight.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computers and other forms of technology to complete job responsibilities.